Chances are if you’ve vacationed at Grand Colony Island Villas, Frank Habet is one of the first smiling faces that you will encounter. With a fervent desire to provide guests with service that exceeds their individual expectations, Frank is constantly searching for new ideas and methods to ensure that guest satisfaction while vacationing at Grand Colony Island villas, is maximized.
The well-known San Ignacio, Cayo native brings over 5 years of hotel leadership and operations experience to his appointment as General Manager at the Ambergris Caye landmark, Grand Colony Island Villas. Passionate, amazing energy, natural friendliness, and superb work ethic are the descriptive words colleagues and guests use when speaking about Mr. Frank. In reflecting upon his everyday motivation, “… it is a thrill and honor to have guests come to us and say “This is not what we expected! It is beyond what we expected” concerning the rooms, the staff and the overall service. Guests come with doubts, due to past incidents of dissatisfaction elsewhere, but when they arrive and see the luxurious suites, catering for a whole family with almost all amenities they have come accustomed to, they are blown away and don’t want to leave. That to me right there, means that we have provided a phenomenal service that can’t be beat.” While he wears many hats, his focus remains ensuring that each guest, new or returning, has an unforgettable, authentic experience in Belize.
Frank credits the exceptional level of service amongst the team as the reason why guests return year after year. “Seeing our guests happy and content is in itself a reward for me and my staff,” he commented. During his tenure as Grand Colony’s General Manager, he has achieved the goals and objectives established by the Company in terms of profit, guest and employee satisfaction.
When asked what his 2018 resolutions are he exclaimed, “We want all our future guests to believe that Grand Colony Island Villas is truly a “luxurious stay at your home away from home!” ended Habet.
Habet lives a comfortable, vibrant life on Belize’s tourist mecca, San Pedro Town with his beautiful wife and 3 loving children.