A deposit amount equal to the room rate for 2 nights is required to secure a reservation. Deposit must be received within two (2) days following the confirmation of the reservation. Full payment must be received 30 days prior to arrival or the reservation will be cancelled. If full payment is not received 30 days prior to arrival date, the entire deposit will be forfeited and no refund will be issued.
If you have made a reservation through a travel agent, it is your travel agent’s responsibility to insure that your deposit and/or full payment have been paid to Grand Colony Villas. We are not responsible for any losses or cancellations due to non-compliance and non-payment by your travel agent.
The following policies will apply in case of cancellation:
If guests are required to evacuate the hotel for any reason, we will issue a credit voucher valid for one year for any remaining days.
We strongly urge our guests to purchase travel protection insurance. You may purchase insurance at the time of reservation. Please visit our travel partner: